Effective Date: July 20, 2026
Nashville Opera (“Nashville Opera,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when visiting our website.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
Depending on how you interact with our website, we may collect:
Information You Provide
You may voluntarily provide information such as:
- Name
- Email address
- Phone number
- Mailing address
- Donation inquiries
- Group ticket requests
- Contact form submissions
- Newsletter subscriptions
- Information you submit through our AI chatbot (if available)
Please avoid sharing sensitive personal information through forms or the chatbot unless specifically requested.
Information Collected Automatically
Like most websites, we automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- General geographic region
- Website usage statistics
This information helps us improve website performance and visitor experience.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing effectiveness
We may use services such as Google Analytics or similar analytics providers to better understand how visitors use our website.
You can control cookies through your browser settings.
AI Chatbot
If available, our website may include an AI-powered chatbot designed to answer questions about Nashville Opera performances, ticketing, events, accessibility, venue information, and other visitor resources.
Information submitted through the chatbot may be processed to:
- Respond to your questions
- Improve chatbot performance
- Identify frequently asked questions
- Improve our website content and visitor experience
The chatbot is intended for informational purposes only.
Please do not submit confidential, financial, medical, or other sensitive personal information through the chatbot.
Email Communications
If you subscribe to our newsletter or other communications, we may send updates regarding:
- Upcoming performances
- Events
- Educational programs
- Special announcements
- Fundraising opportunities
You may unsubscribe at any time using the link included in our emails.
Donations and Ticket Purchases
Our website may direct visitors to third-party platforms for ticket purchases, donations, memberships, or event registrations.
Those transactions are governed by the privacy policies of the applicable third-party providers. Nashville Opera does not store or process payment card information through this website unless explicitly stated.
Third-Party Services
Our website may use third-party services to support operations, including:
- Website analytics
- Email marketing
- Ticketing services
- Donation processing
- Website hosting
- AI chatbot technology
These providers may process information on our behalf as necessary to provide their services.
How We Use Information
We use information to:
- Respond to inquiries
- Provide requested services
- Improve website functionality
- Analyze website usage
- Communicate about performances and events
- Support fundraising and community engagement
- Maintain website security
- Improve AI-powered visitor assistance
Information Sharing
We do not sell your personal information.
We may share information:
- With trusted service providers supporting our operations
- When required by law
- To protect our legal rights or website security
- During organizational restructuring if legally necessary
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information collected through our website.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Board Portal
If Nashville Opera provides a secure Board Portal, access is restricted to authorized users.
Board Portal users are responsible for safeguarding their login credentials. Confidential board materials must not be shared outside authorized users.
Children’s Privacy
Our website is not directed toward children under 13.
We do not knowingly collect personal information from children through this website without appropriate consent.
External Links
Our website may link to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes become effective when posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Nashville Opera
3622 Redmon Street
Nashville, TN 37209
Phone: (615) 832-5242
Email: info@nashvilleopera.org